SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.
The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue.
Job Overview:
The role is responsible for providing 24/7 breakdown and roadside assistance to customers, alongside workshop-based servicing and maintenance of customer vehicles. The position operates on a two-week rotating shift pattern, alternating between on-call and second-line breakdown support, and duties based at the Truck Workshop in Sittingbourne. The role requires working collaboratively with colleagues to ensure an efficient and reliable service, maintaining high standards of health and safety, complying with company policies and procedures, and ensuring all work meets Mercedes-Benz Service Level Agreements and manufacturer requirements.
Main Responsibilities
• Work a two-week rotating shift pattern, providing 24/7 on-call and second-line breakdown support, including roadside assistance to customers within Kent
• Attend customer breakdowns and provide roadside assistance while on-call or providing second-line support.
• Manage incoming breakdown callouts and ensure they are dealt with promptly and efficiently.
• Notify and coordinate with second-line support when additional assistance is required.
• Attend emergency callouts when required, including out-of-hours and 24/7 cover
• Carry out servicing and maintenance of customers' vehicles while based in the workshop.
• Ensure all servicing and repair work meets Mercedes-Benz Service Level Agreement (SLA) and BER (brand standards) requirements.
• Maintain high standards of customer service and ensure vehicle downtime is kept to a minimum.
• Complete all duties in accordance with company procedures and Mercedes-Benz standards.
• Undertake any required training to ensure compliance with Mercedes-Benz SLA and BER (brand standards) requirements
Joining SAGA Truck and Van means:
Representing “the star,” an international luxury car brand
Promoting vehicles with the latest technologies
Benefiting from career opportunities within a fast-growing group
Joining a family-owned group with strong values and collaborating with passionate people
Participating in regular internal events that promote team cohesion (seminars, incentives, parties…)
Competitive on call allowance and bonus
£50 Per Day when on call and £50 per out of hours call out attended.
£50 per day when on second-line support + £50 per any call out attended out of hours.
Up to £850 per month upon achieving efficiency, productivity and utility targets
Additional up to £1000 bonus per quarter subject to hitting brand standards
Enjoying many other benefits:
Pay date: 25th of each month
Discretionary bonus scheme
24 days Annual leave plus bank holidays
Simply Health
Staff referral scheme
Enhanced Maternity and Paternity Leave
Employee Assistance Programme (EAP)
RCM: SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively—first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France’s Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix.
